PRIVACY POLICY

Last Updated: March 10, 2025

 

Welcome to ICE Island Care Experts ("we," "our," or "us")!. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit our website https://www.iceusvi.com (the "Site").

 

Our website is hosted and designed using Wix.com, which also processes some personal data on our behalf. We comply with applicable privacy laws, including:

• The General Data Protection Regulation (GDPR) (for users in the European Economic Area (EEA))

• The California Consumer Privacy Act (CCPA) and other U.S. privacy laws

• Any relevant U.S. Virgin Islands and federal regulations

 

By using our website, you agree to the terms of this Privacy Policy and Wix’s Privacy Policy.

1. Information We Collect

We collect the following types of personal data:

A. Information You Provide

• Name, email, phone number (e.g., when contacting us or signing up)

• Payment details (for purchases, processed securely via Wix Payments or third-party providers)

• Any other details you submit via forms, chats, or inquiries

B. Information We Collect Automatically

• IP address, device type, browser details

• Website activity (e.g., pages visited, time spent on our site)

• Cookies and tracking technologies (see Cookies & Tracking section)

C. Information Collected by Wix

As our site is built on Wix, Wix automatically collects some user data, including:

• Technical data (IP address, device info, browser type)

• Interaction data (website visits, clicks, and page views)

• Third-party tracking via Wix analytics tools

For details on how Wix collects and uses data, refer to Wix's Privacy Policy.

 

2. How We Use Your Information

We use your personal data to:

✅ Provide and improve our services
✅ Respond to inquiries and customer support requests
✅ Process orders and transactions
✅ Send marketing emails (only if you opt-in)
✅ Analyze website performance and user behavior
✅ Ensure security and prevent fraud

Wix also processes data on our behalf for site functionality, analytics, and security purposes.

 

3. Your Privacy Rights

A. Your Rights Under GDPR (For EU Users)

If you are in the EEA, you have the right to:

• Access & Correction – Request access to or corrections of your data

• Data Deletion – Request that we delete your personal data

• Withdraw Consent – Opt out of marketing emails or data processing

• Object to Processing – Restrict how we use your data

• Data Portability – Receive a copy of your data in a structured format

• Lodge a Complaint – File a complaint with your local data protection authority

To exercise these rights, contact us.

 

B. Your Rights Under U.S. Privacy Laws (Including CCPA for California Users)

If you are a U.S. resident, you have rights under state laws, including the CCPA:

• Know What Data We Collect – Request a summary of your personal data

• Delete Your Data – Ask us to delete your information (with some legal exceptions)

• Opt-Out of Data Sharing – If applicable, request that we do not share personal data

• Non-Discrimination – We will not treat you differently for exercising your rights

California users can request access to their data twice per year.

 

4. Data Sharing & Third Parties

We do not sell personal data, but we may share information with trusted third-party service providers, including Wix:

• Wix.com Ltd. – As our hosting provider, Wix may collect and store certain user data (see Wix Privacy Policy)

• Payment processors – (e.g., Wix Payments, Stripe, PayPal) for secure transactions

• Marketing & analytics tools – (e.g., Google Analytics, Wix analytics) to improve our website

 

5. Data Security & Retention

We take your security seriously and use:

🔒 Encryption for sensitive information
🔒 Secure hosting (via Wix's secure servers)
🔒 Access controls to limit data exposure

We only keep personal data as long as necessary for legal or business purposes.

 

6. Cookies & Tracking Technologies

Our website, hosted on Wix, uses cookies and tracking technologies to improve user experience. These include:

• Essential cookies – Required for website functionality (cannot be disabled)

• Analytics cookies – Used for website traffic analysis

• Marketing cookies – Used for personalized ads and promotions

You can manage cookie settings or through your browser preferences.

For more details on how Wix uses cookies, see Wix's Privacy Policy.

 

7. International Data Transfers

As we operate in the U.S. Virgin Islands, your data may be processed outside the EU. When transferring EU data, we use:

✅ Standard Contractual Clauses (SCCs) to ensure GDPR compliance
✅ Wix’s secure data handling practices

 

8. Children’s Privacy

Our website is intended for adults and is not designed for children under 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will delete it.

 

9. Changes to This Policy

We may update this policy to reflect legal or business changes. The latest version will always be posted here, with the effective date updated.

 

10. Contact Us

If you have any questions, concerns, or privacy requests, please contact us:

📧 Email:
📍 Address: 

 

For GDPR-related issues, you can also contact your local EU data protection authority.

 

For concerns about Wix’s data processing, please review Wix’s Privacy Policy or contact Wix directly via their support channels.

 

Quick Summary of Your Privacy Choices:

✅ Access, edit, or delete your data (GDPR & CCPA users)
✅ Opt-out of marketing emails anytime
✅ Control cookie settings via Wix's cookie banner
✅ Contact Wix for any hosting-related privacy concerns